Service Titan

Service Titan is one of the best lawn care apps, designed to help lawn care service providers boost productivity, redefine customer service and boost efficiency all in one core software solution.

Company Info

ServiceTitan.com

Service Titan offers solutions for residential and commercial lawn care specialists, with a focus on powerful tools that can help them run their business more efficiently. Over 100,000 businesses trust the all-in-one suite of tools.

Service Titan started its business in June 2007, but it wasn’t until 2012 that the cloud-based platform launched. AAR hit 100M in 2018, and a year later, Service Titan grew to be trusted by 5,000+ of the most successful field service companies in the United States.

The platform offers exceptional tools for many industries, including lawn care but also:

• Chimney Sweep
• Electrician Software
• Garage Door
• HVAC Software
• Landscape
• Pest Control
• Plumbing Software
• Pool Service
• Septic
• Water Treatment
• Much more

Service Titan has received numerous accolades in recent years, including: Deloitte Fast 500, Forbes Cloud 100, Inc. Best Places to Work, Inc. 5000, LA Business Journal Fastest Growing Private Companies, and more.

Service Titan Features

Service Titan’s software offers visual tools and a drag-and-drop function to help business owners and managers get started with their lawn care solutions. There’s a lot going on when first firing up the demo, but features are divided into logical categories, including:

Dispatching

Showing up late to a job is bad for your business’s reputation. The dispatch board helps optimize your internal technician tracking to improve on-time service. Service Titan’s software is smart, utilizing AI and big data to:

• Optimize scheduling
• Identify scheduling issues
• Uncover traffic delays
• Receive alerts of auto trouble
• More

Scheduling tools help dispatchers have an easy time knowing when issues happen in the field or even before the lawn professional arrives. The point-and-click function allows dispatchers to reschedule, shorten or even extend jobs.

The dispatching software connects the field and office, allowing dispatchers to communicate with technicians through SMS.

Customers can also send confirmations over text, saving hours of time lost in-office per week by not having to deal with confirmation calls.

Dispatch can even see the vehicle’s location in real-time to alert customers of any potential issues.

Scheduling

Field service scheduling offers an easy way to prepare for complex jobs. Service Titan empowers lawn care businesses with:

• Scheduling days, weeks or months in advance
• Categorized jobs with information on tools needed, language spoken, past rescheduling and more
• Cycle through lawn care professionals’ schedules to book emergency calls when available

Drag-and-drop and color-coded schedules make it fast and easy for management and employees to view and adjust schedules accordingly.

Call Booking

Customer service needs to be on call when the phone rings. Service Titan refines the call booking process to allow for a greater customer experience thanks to:

• Built-in CRM so you know the customer’s name before picking up the phone
• Fill property data into the system
• Record incoming calls to review what the customer said

Service Titan makes it fast and easy to manage calls, with built-in features that help customer service view detailed information about the customer, their property and more.

Invoicing

Invoicing customers for a job is effortless with Service Titan. The software allows for auto-generated invoices and will automate the payment process for recurring plans. Digital invoices make it simple for customers to pay for the service and ensure that business owners are paid faster.

You can also send invoice reminders and view outstanding invoices using one central portal to manage the entire process.

Pricebook

Pricebooks are available that allow businesses to insert updated pricing data into the hands of their techs. The pricebook makes it easier to estimate jobs and provide upfront pricing to customers, thanks to:

• Product pictures
• Individual service pricing
• More

Pricebooks make it easier for techs to book services for the business and improve customer experience, too.

Mobile Estimates

No one is using clipboards anywhere. Service Titan Mobile transforms your business’s tablets into mobile estimate machines that make booking customers effortless. The platform allows for multiple functions, including:

• Uploading forms
• Pricebooks
• Customer information input
• So much more

Techs can easily create estimates, with the option of creating estimates on-site. The platform even allows for the tech to schedule the customer to ensure that a valuable lead is never lost.

Advanced Reporting

Service Titan’s platform collects key business data that becomes a valuable resource for businesses. The business reporting section of the platform provides one of the industry’s most in-depth reporting so that you can view:

• Revenue for any given period of time or service
• Overall team or employee performance
• Marketing ROI

The platform uses a 100% customizable dashboard and even includes nice extras, such as technician scorecards to keep track of every employee. Graphs and charts further make it easy to run advanced reports for the business.

Reporting software is available at the highest tier of the service and is one of the key features that lawn services rely on when trying to grow their business.

Payroll Management

Payroll management software allows for real-time tracking of:

• Timesheets
• Bonuses
• More

Businesses can even connect Service Titan to QuickBooks to further enhance the platform’s functionality. The timesheets help businesses keep track of drive time, vendor runs and more with automatic tracking

The payment structure can also be customized to meet the needs of your team.

Commission Tracking

Commissions can make it more enticing for field agents to promote custom services or upsell customers. The platform can track and payout these commissions to reward others for helping generate more revenue for the business.

Customizable Membership

Allow field agents to rapidly generate custom memberships with a three-step mobile wizard that allows you to:

• Schedule regular appointments
• Apply discounts
• Create custom service agreements

Every customer’s needs can be customized based on the service needed and the size of the property. Field techs can offer agreement renewals and become part of the sales team thanks to the membership module.

Recurring services are great for business.

Technicians will also have access to a mobile app that allows them to use a tablet to snap before and after pictures of the lawn, take notes and complete customer history. Suppose a customer has issues or routinely complains. In that case, this information can be uploaded to the system so that management can take steps to rectify the issue, even if that means blacklisting the customer.

How Much is Service Titan?

Service Titan offers custom pricing and solutions, but the following tier options are available:

Starter

• Dispatching
• Scheduling
• Call Booking
• Invoicing
• Pricebook

Essentials

Everything included in the Starter package as well as:

• Mobile Estimates

The Works

Everything in the Starter and Essential tier, plus:

• Advanced Reporting
• Payroll Management
• Commission Tracking
• Customizable Membership

Service Titan pricing is not readily available on their site. Instead, the company offers custom pricing for each client based on the business’s goals and size. You will need to request pricing for any of the tiers above.

Service Titan Pros

• Advanced reporting allows for detailed reports
• Payroll management makes it easier to manage payroll
• Easy dispatching and scheduling system
• Support is one of the best in the industry
• Continues improving based on customer feedback

Cons

• Must contact for pricing
• Slight learning curve

All of the best lawn care software apps have a learning curve, and Service Titan is no exception. Users will have to spend time figuring out how the application can be integrated into their business. However, customer service is impeccable and willing to answer all of your questions.

Onboarding has also been revamped in recent years to help lower the learning curve and help businesses start using Service Titan faster.

Service Titan may not be “perfect,” but it’s proven to be a valuable tool for lawn care business owners who want to manage their business using one proven tool that continues to innovate the industry year after year.